| Customization: | Available |
|---|---|
| Burn Time: | 8 hours |
| Color: | White |
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Q1. Can I order a sample of this candle?
Answer: Yes, we welcome sample orders to test and inspect quality.
Q2. What is your payment deadline?
Answer: We accept wire transfers, Western Union, PayPal, escrow, and letters of credit (for amounts over $10000). Large order: 30% deposit, 70% balance approved
Payment for copy of bill of lading. (Air freight will be paid before shipment)
Q3. Can you produce OEM products?
Answer: We have our own factory.
Q4. How do you transport the goods and how long will it take to arrive?
Answer: We usually ship through DHL, UPS, FedEx, or TNT. It usually takes 3-5 days to arrive. Air and sea transportation are also optional.
Q5. How to handle orders for mass production?
Answer: (1) First, let us understand your requirements.
(2) Secondly, we will provide a quotation based on your requirements or our suggestions.
(3) Thirdly, the customer confirms the sample and pays a deposit in order to place the formal order.
(4) The fourth step is to arrange production.
Q6. Can I print my logo on this product?
A: Okay. Please notify us officially before production and confirm the design based on our samples first.
Q7: How to deal with faults?
Answer: Firstly, our products are produced under a strict quality control system, with a defect rate of less than 0.2%. Secondly, during the warranty period, we will send new lights for small batches of new orders.
For defective bulk products, we will repair them and resend them to you, or we can discuss solutions, including
Call again according to the actual situation.
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